Something is wrong with my order, how do I contact you?
Please contact me with any questions or concerns at my email [email protected] I’ll be more than happy to resolve any issues as soon as possible! Please do not contact me outside of my email as I might miss the message
Last updated: February 19, 2026 07:45
I qualified for a Freebie Item and don't see it in my order, what can I do?
If you feel you were supposed to quality for any of the freebie incentive pins (Early Bird, Cross-Collab, etc) please contact me at [email protected]
Provide me your email used to pledge and I can add whatever missing item to your order!
Last updated: February 19, 2026 07:45
Will cross-collab pins be avalible to purchase outside of the campaign?
I may offer some leftovers of the cross-collab pins in my shop at a future date, but cannot guarantee. I want to keep the pins exclusive to the cross-collab incentives. I may reprint popular collab pins in different colors at a future date as well.
Last updated: February 19, 2026 07:45
Can I combine my pledge with items from your Etsy Shop?
No, this is to keep the campaign fulfillment process streamlined and ensure that all orders get completed in a timely manner.
Last updated: February 19, 2026 07:45
Can I change my survey selections?
Yes! You’ll be able to alter your selections up until Surveys will be locked. You’ll get advanced notifications before I lock orders for fulfillment to ensure you have time to alter your order as you see fit.
Last updated: February 19, 2026 07:45
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.